Okuma Listesi |
• IT SERVICE MANAGEMENT A Guide for ITIL Foundation Exam Candidates Second Edition, Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury, ISBN: 978-1-906124-93-9, British Informatics Society Limited, 2012• ITIL Foundation ITIL 4 Edition, ISBN 9780113316076, TSO part of Williams Lea, 2019• Managing the IT Services Process, Noel Bruton, ISBN 0 7506 57235, Butterworth-Heinemann, 2004• Configuration Management Principles and Practice, Anne Mette Jonassen Hass, ISBN: 0-321-11766-2, Addison-Wesley Professional, 2002• CONFIGURATION MANAGEMENT Expert Guidance for Service Managers and Practitioners, David Norfolk, Shirley Lacy, ISBN 978-1-906124-58-8, British Informatics Society Limited, 2010 |