Akademik Dersler - İçerik

Students will be able to understand and appropriately use key English expressions and terminology related to cabin crew duties in relevant contexts.
Recognizes vocabulary related to basic cabin equipment and areas.
Uses expressions related to in-flight service and passenger interaction appropriately.
Identifies common formulaic expressions used in professional contexts.
Students will be able to develop and apply spoken communication skills required for in-flight passenger interactions, including greeting, assisting, informing, and handling problems.
Uses appropriate expressions for greeting and guiding passengers.
Responds to passenger requests politely and appropriately.
Uses a professional tone and appropriate language in communication.
Students will be able to comprehend and produce English used in in-flight announcements and standard operating procedures using appropriate language structures.
Understands basic cabin announcements.
Uses standard announcement expressions appropriately.
Distinguishes between safety and informational messages.
Students will be able to communicate effectively and clearly in English in common professional situations such as handling complaints, responding to emergencies, and addressing special passenger needs.
Responds appropriately to passenger complaints.
Uses appropriate expressions in basic emergency situations.
Communicates effectively with passengers with special needs.