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Week - 1 |
EN: Course introduction, syllabus overview, introduction to cabin crew roles and basic professional communication |
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Week - 2 |
Unit 3 – Introduction to in-flight communication, basic expressions and interactions |
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Week - 3 |
Unit 3 review – Basic passenger interaction and practice activities |
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Week - 4 |
EN: Unit 4 – In-flight service: meals, drinks, and duty-free communication |
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Week - 5 |
Unit 4 – Passenger requests and polite language use |
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Week - 6 |
Unit 5 introduction – Introduction to handling complaints and basic situations |
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Week - 7 |
General review and midterm preparation |
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Week - 8 |
Midterm week |
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Week - 9 |
Midterm week |
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Week - 10 |
Unit 5 – Handling passenger complaints and difficult situations |
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Week - 11 |
Unit 5 – Scenario-based speaking and practice |
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Week - 12 |
Unit 6 introduction – Announcements and standard cabin language |
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Week - 13 |
Unit 6 – In-flight announcements and professional communication |
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Week - 14 |
Integrated speaking tasks and overall review |
Eskisehir Technical University Info Package