Akademik Dersler - Tanıtım


Code - Course Title	SHK207 - Passenger Service
Course Type	Required Courses
Language of Instruction	Türkçe
Laboratory + Practice	1+1
ECTS	2.0
Course Instructor(s)	ÖĞRETİM GÖREVLİSİ DOKTOR NEVİN YAVUZ, ÖĞRETİM GÖREVLİSİ DOKTOR NEVİN YAVUZ
Mode of Delivery	This course is conducted only in the form of face to face education.
Prerequisites	There is no prerequisite or co-requisite for this course.
Courses Recomended	There is no recommended optional programe components for this course.
Required or Recommended Resources
Recommended Reading List
Assessment methods and criteria	1 midterm, 1 final, 1 assignment
Work Placement	N/A
Sustainability Development Goals	Quality Education , Reducing Inequalities , Peace, Justice and Strong Institutions

Weeks	Topics
Week - 1	Basic concepts of passenger services
Week - 2	Communication between departments; Terms used in aviation, codes, measures and change tables
Week - 3	The introduction of IATA Books
Week - 4	The introduction of IATA Books
Week - 5	Ticket and Ticket types
Week - 6	Ticket and Ticket types
Week - 7	Flight analysis
Week - 8	Check in
Week - 9	Check in process
Week - 10	Passengers requiring special services
Week - 11	Passengers requiring special services
Week - 12	Excess baggage applications
Week - 13	Passport and visa controls
Week - 14	Airline Responsibilities; Passenger Responsibilities

Assessment Method and Passing Requirements
	Quamtity	Percentage (%)
1.Midterm Exam	1	40
Final Exam	1	60
Toplam (%)		100