Akademik Dersler - Tanıtım


Code - Course Title	SHK205 - In-Flight Customer Services
Course Type	Required Courses
Language of Instruction	Türkçe
Laboratory + Practice	1+2
ECTS	3.0
Course Instructor(s)	ÖĞRETİM GÖREVLİSİ NEVİN YAVUZ
Mode of Delivery	This course is conducted only in the form of face to face education.
Prerequisites	Before taking this course, to take the Introduction to Kabin Attendent course is highly recommended
Courses Recomended	There is no recommended optional programme components for this course.
Recommended Reading List
Assessment methods and criteria	One classical mid term, one classical final term exam and homework
Work Placement	N/A
Sustainability Development Goals

Weeks	Topics
Week - 1	Basic concept about aviation system
Week - 2	Basic concept about aviation system
Week - 3	Basic concept about cabin attendant
Week - 4	Basic concept about cabin attendant
Week - 5	Basic concept about marketing
Week - 6	Airline marketing structure
Week - 7	Airline marketing structure
Week - 8	Special passenger for airlines: infant, child, unaccompanied minor and accompanied minor, young passenger
Week - 9	Special passenger for airlines: prisoner, deportee, ınadmissible
Week - 10	Special passenger for airlines: Passenger reduced mobility
Week - 11	Concept of quality
Week - 12	Airlines' external auditor
Week - 13	Airlines' external auditor
Week - 14	Airlines' internal auditor

Assessment Method and Passing Requirements
	Quamtity	Percentage (%)
1.Midterm Exam	1	50
Final Exam	1	50
Toplam (%)		100