Akademik Dersler - İçerik

0 : Does not support 1 : Low-level support 2 : Mid-level support 3 : Top level support

Learning Outcomes	1	2	3	4	5	6	7
They will be able to explain the concept of quality, the development process of quality management, and basic quality management approaches.	1	1	2	3	2	2	3
They will be able to evaluate the basic elements of Total Quality Management and its relationship with quality management in recreation services.	1	1	2	2	2	2	3
They will be able to adapt quality management techniques such as benchmarking, the PDCA cycle, and quality circles to the field of recreation.	1	1	2	2	2	2	3
They will be able to analyze service quality dimensions and service quality measurement in the recreation industry within the context of customer orientation, leadership, and human resource management.	1	1	2	2	2	3	3