Akademik Dersler - Tanıtım


Code - Course Title	REK516 - Quality Management in Recreation
Course Type	Elective Courses
Language of Instruction	Türkçe
Laboratory + Practice	3+0
ECTS	7.5
Course Instructor(s)	DOÇENT DOKTOR HÜSEYİN ÇEVİK
Mode of Delivery	This course is conducted as face-to-face teaching.
Prerequisites	This course has no prerequisites or co-requisites.
Courses Recomended	There is no recommended optional programme component for this course.
Required or Recommended Resources
Recommended Reading List
Assessment methods and criteria	Midterm exam, final exam
Work Placement	N/A
Sustainability Development Goals	Health and Quality of Life , Quality Education , Decent Work and Economic Growth , Reducing Inequalities , Sustainable Cities and Communities , Responsible Production and Consumption

Weeks	Topics
Week - 1	Quality Concept.
Week - 2	Quality Management and Development Process
Week - 3	Quality management approaches
Week - 4	Total Quality Management.
Week - 5	Total Quality Management; Basic Elements of Total Quality Management
Week - 6	Techniques Used in Total Quality Management.
Week - 7	Benchmarking
Week - 8	PDCA Cycle.
Week - 9	Quality control circles
Week - 10	Service Quality: Quality in recreation services
Week - 11	Service quality dimensions in the recreation industry
Week - 12	Measuring service quality in recreation industry
Week - 13	Customer Orientation in Quality Management
Week - 14	Human Resources Management in Quality Management.

Assessment Method and Passing Requirements
	Quamtity	Percentage (%)
1.Midterm Exam	1	40
Final Exam	1	60
Toplam (%)		100