Akademik Dersler - Tanıtım


Code - Course Title	SHU240 - Passenger Handling Services I
Course Type	Area Elective Courses
Language of Instruction	Türkçe
Laboratory + Practice	4+0
ECTS	6.0
Course Instructor(s)	DOKTOR ÖĞRETİM ÜYESİ GAMZE ORHAN
Mode of Delivery	The mode of delivery of this course is face to face
Prerequisites	There is no prerequisite or co-requisite for this course.
Courses Recomended	There is no recommended optional programme component for this course.
Recommended Reading List
Assessment methods and criteria	1 mid-term exam, 1 final
Work Placement	N/A
Sustainability Development Goals

Weeks	Topics
Week - 1
Week - 2	Civil Aviation Organizations; Third-party Associations at the Airport and Service Relations
Week - 3	Communication between departments; Terms used in aviation, codes, measures and change tables
Week - 4	Airline Responsibilities; Passenger Responsibilities
Week - 5	Airport plane movements; IATA geography
Week - 6	Flight analysis
Week - 7
Week - 8	Baggage acceptance; Regulations on the transport of fluids in hand luggage
Week - 9	Passengers who require special service, Handling and transfer of disabled passengers
Week - 10	Passenger boarding; Inbound passenger services (Arrival); Flight Irregularities
Week - 11	Passenger boarding; Inbound passenger services (Arrival); Flight Irregularities
Week - 12	Passenger service message traffic; Lost & Found; Principles of success in passenger services
Week - 13	Types of messages, VHF Usage and Principles and Communication with Radio and its Fundamentals
Week - 14	Types of messages, VHF Usage and Principles and Communication with Radio and its Fundamentals

Assessment Method and Passing Requirements
	Quamtity	Percentage (%)
Toplam (%)		0