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Week - 1 |
Filling out the Property Irregularity Report (PIR) form; AHL (Advice if hold); Reroute; Courtesy AHL reports and applications |
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Week - 2 |
Damage file (DPR (Damage and Pilferage reports)) definition and applications; Definition and applications of inadequate baggage OHD (Onhand); Lost Property Customs Warehouses; Luggage Delivery Letter |
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Week - 3 |
Rush baggage; Rush luggage tag preparation; Baggage that is misplaced in our station (misrouted baggage); Left behind; Collective lost baggage |
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Week - 4 |
Introducing the World Tracer Management system; AHL (Advice if hold); Property Irreqularity Report (PIR); Non Tracing AHL Report; Baggage Delivery Order (BDO) |
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Week - 5 |
OHD (Onhand Baggage); Re-Activation of RIT / RAT / ROT (Reinstate in Tracing) Files; RCB (Recreate Baggage File) Activation of a file accidentally closed; RIB (Reassign in Baggage Management) Correction of a file mistakenly opened for another airline |
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Week - 6 |
Damage and Pilferage Report (DPR); FWD (Create Forward File - FAH, FOH, ROH and FLZ); Retrieve (List); Messages (SHC, TTY, PXF, TXF, EXF, Action File); PDI (Display Past Date File) |
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Week - 7 |
Endorsement practices |
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Week - 8 |
Passport - What is a visa? What are the types of passports? Introduction of passport documents; Checking passport and passport validity; Visa / residence permit control (visa / session validity, visa type, number of permits with visa) |
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Week - 9 |
Passenger profile; Passport validity rules, visa and residence permit conditions, validity and visa control for different passport types, use of TIMATIC for live animal transport rules. |
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Week - 10 |
Operation and Transfer of Disabled Passengers: Introduction of disabled passengers: Physically disabled passengers, mentally handicapped passengers, other situations (passengers whose mobility is restricted due to chronic diseases, old age, etc.), Disabled passengers with limited mobility, Points to consider when handicapped passengers are admitted to the flight Introduction of wheelchairs / Checks before wheelchair use, Handling of wheelchair during transfer of disabled / sick passenger / Assisting removal of toilet needs / Removal of passenger from wheelchair / Transfer of wheelchair / disabled passenger from two persons, Introduction of walking equipment, Issues to be taken into consideration when accepting passengers with disabilities, Psychological factors to be considered when accompanying disabled passengers, Points to note when using patient transport device (MEDCAR-Ambulift), Taking the mobility restricted passenger (PRM) to the platform of the vehicle, Removing the rear platform, Transportation of the passenger in the vehicle, Fixing the wheelchair / passenger in the vehicle Use of companion seats,, MEDCAR's approach to aircraft, Transfer of the traveler to the next flight; Ramp Safety and Apron Rules: General information, Introducing Signals |
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Week - 11 |
Presentation of aviation publications related to passenger services |
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Week - 12 |
Introducing OAG Flight Guide book and doing exercises. |
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Week - 13 |
Dangerous Goods Uncategorized (Category 9) |
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Week - 14 |
Airplane and passenger service equipments and operations; FOD; De-Icing and Implementation Procedures |
Eskisehir Technical University Info Package 
Turkish 
English