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Week - 1 |
The concept of quality and the basic characteristics of quality. |
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Week - 2 |
The historical development of quality over time and the pioneers of quality |
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Week - 3 |
Quality culture, quality philosophy, and Kaizen. |
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Week - 4 |
The concept and fundamental elements of total quality management |
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Week - 5 |
Total quality management philosophy and fundamental principles |
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Week - 6 |
The concept of standardization and its importance in total quality management |
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Week - 7 |
ISO quality management system |
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Week - 8 |
The implementation process of total quality management in businesses |
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Week - 9 |
Total quality management in improving service quality |
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Week - 10 |
Total Quality Management Tools and Techniques I (Process Map / Workflow Diagrams, Six Sigma, Pareto Analysis, Histogram, Control Charts) |
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Week - 11 |
Total Quality Management Tools and Techniques II (Benchmarking, Continuous Improvement (PDCA) Cycle, Brainstorming, Fishbone Diagram / Cause-and-Effect Diagram) |
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Week - 12 |
Total Quality Management Practices in Logistics Companies I |
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Week - 13 |
Total Quality Management Practices in Logistics Companies II |
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Week - 14 |
General evaluation of total quality management practices in logistics companies and discussion on improvement suggestions |
Eskisehir Technical University Info Package