Eskisehir Technical University Info Package Eskisehir Technical University Info Package
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  • Info on Degree Programmes
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  • Türkçe
About the Program Educational Objectives Key Learning Outcomes Course Structure Diagram with Credits Field Qualifications Matrix of Course& Program Qualifications Matrix of Program Outcomes&Field Qualifications
  • Faculty of Aeronautics and Astronautics
  • Department of Aviation Administration
  • Course Structure Diagram with Credits
  • Airport Passenger Services
  • Description
  • Description
  • Learning Outcomes
  • Course's Contribution to Prog.
  • Learning Outcomes & Program Qualifications
  • ECTS Credit Load

Course Introduction Information
Code - Course Title SHU2503 - Airport Passenger Services
Course Type Area Elective Courses
Language of Instruction Türkçe
Laboratory + Practice 3+0
ECTS 6.0
Course Instructor(s) DOKTOR ÖĞRETİM ÜYESİ GAMZE ORHAN
Mode of Delivery The mode of delivery of this course is face to face
Prerequisites There is no prerequisite or co-requisite for this course.
Courses Recomended There is no recommended optional programme component for this course.
Required or Recommended Resources
Recommended Reading List
Assessment methods and criteria 1 mid-term exam, 1 final
Work Placement N/A
Sustainability Development Goals

Content

Weeks Topics
Week - 1 Aviation General Information
Week - 2 Flight Analysis
Week - 3 Passenger Ticket
Week - 4 Control of Travel Documents
Week - 5 Check-in Procedures
Week - 6 Passengers Requiring Special Assistance
Week - 7 Procedures, Transfer and Guidance of Passengers with Disabilities
Week - 8 Baggage Acceptance
Week - 9 Excess Baggage Calculations
Week - 10 Boarding and Arrival Services
Week - 11 Flight Disruptions
Week - 12 Communication and Messaging in Passenger Services
Week - 13 Delayed, Lost and Damaged Baggage Procedures
Week - 14 Aviation Publications Related to Passenger Services

Learning Activities and Teaching Methods

  • Teaching Methods
  • Lecture
  • Discussion
  • Observation
  • Drill - Practise
  • Case Study
  • Problem Solving
  • Brain Storming
  • Competences
  • Productive
  • True to core values
  • Questoning
  • Follow ethical and moral rules
  • Civic awareness
  • Effective use of Turkish
  • Effective use of a foreign language
  • Work in teams
  • Use time effectively
  • Problem solving
  • Applying theoretical knowledge into practice
  • Concern for quality
  • Information Management
  • Organization and planning
  • Decision making

Assessment Methods

Assessment Method and Passing Requirements
Quamtity Percentage (%)
1.Midterm Exam 1 40
Final Exam 1 60
Toplam (%) 100
  • Info on the Institution
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