Eskisehir Technical University Info Package Eskisehir Technical University Info Package
  • Info on the Institution
  • Info on Degree Programmes
  • Info for Students
  • Türkçe
About the Program Educational Objectives Key Learning Outcomes Course Structure Diagram with Credits Field Qualifications Matrix of Course& Program Qualifications Matrix of Program Outcomes&Field Qualifications
  • Faculty Of Computer And Information Technologies
  • Information Systems And Technologies (English)
  • Course Structure Diagram with Credits
  • Customer Relationship Management
  • Learning Outcomes
  • Description
  • Learning Outcomes
  • Course's Contribution to Prog.
  • Learning Outcomes & Program Qualifications
  • ECTS Credit Load
  • Explains the fundamental concepts of customer relationship management (CRM) and the planning processes of CRM projects.
  • Classifies customer data and applies portfolio management strategies to support decision-making processes.
  • Develops customer acquisition, retention and value creation strategies to improve the customer experience.
  • Analyzes stakeholder networks, including supplier, partnership, investor, and employee relations, with a performance-oriented approach.
  • Evaluates current information technologies and data ethics principles used in customer relationship management.
  • Info on the Institution
  • Name and Adress
  • Academic Calendar
  • Academic Authorities
  • General Description
  • List of Programmes Offered
  • General Admission Requirements
  • Recognition of Prior Learning
  • Registration Procedures
  • ECTS Credit Allocation
  • Academic Guidance
  • Info on Degree Programmes
  • PhD / Proficiency in Art
  • Master's Degree
  • Bachelor's Degree
  • Associate Degree
  • Info for Students
  • Cost of living
  • Accommodation
  • Meals
  • Medical Facilities
  • Facilities for Special Needs Students ı
  • Insurance
  • Financial Support for Students
  • Student Affairs Office
  • Info for Students
  • Learning Facilities
  • International Programmes r
  • Practical Information for Mobile Students
  • Language courses
  • Internships
  • Sports and Leisure Facilities
  • Student Associations