Eskisehir Technical University Info Package Eskisehir Technical University Info Package
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About the Program Educational Objectives Key Learning Outcomes Course Structure Diagram with Credits Field Qualifications Matrix of Course& Program Qualifications Matrix of Program Outcomes&Field Qualifications
  • Faculty of Engineering
  • Department of Industrial Engineering
  • Course Structure Diagram with Credits
  • Service Systems
  • Description
  • Description
  • Learning Outcomes
  • Course's Contribution to Prog.
  • Learning Outcomes & Program Qualifications

Course Introduction Information

Code - Course Title ENM420 - Service Systems
Course Type Area Elective Courses
Language of Instruction Türkçe
Laboratory + Practice 3+0
ECTS 4.5
Course Instructor(s) ÖĞRETİM GÖREVLİSİ DOKTOR BANU GÜNER
Mode of Delivery
Prerequisites
Courses Recomended
Recommended Reading List
Assessment methods and criteria
Work Placement
Sustainability Development Goals

Content

Weeks Topics
Week - 1 Introduction, Service Systems
Week - 2 Service position in economy and service classification
Week - 3 Service strategy and new service development
Week - 4 Layout Planning in Service Systems
Week - 5 Service facility planning
Week - 6 Service facility planning
Week - 7 Project management cpm
Week - 8 Waiting Lines Management
Week - 9 Discrete event simulation
Week - 10 Capacity Planning and Queuing Models
Week - 11 Queuing Models
Week - 12 Queuing Models
Week - 13 Queuing Models
Week - 14 Project Presentation

Learning Activities and Teaching Methods

Assessment Methods

Assessment Method and Passing Requirements
Quamtity Percentage (%)
1.Midterm Exam 1 30
Quiz 1 10
Homework 1 20
Final Exam 1 40
Toplam (%) 100
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